Exceptions Management
Monitor and resolve operational anomalies
Total Open
12
Critical Priority
3
New (Last Hour)
5
Resolved Today
28
Vehicle Breakdown
Driver reported engine failure on CTE. Tow truck required.
Reassign JOB-2023-8942 to Driver Chen Wei (10 mins away). Dispatch tow service to CTE KM 5.
Temperature Breach
Reefer temperature exceeded 8°C for > 15 mins in Vehicle SG1234X.
Alert driver to check reefer unit. Flag pharma delivery for quality check upon arrival.
Driver Late
Driver stuck in heavy traffic on PIE. Estimated 30 mins late for delivery window.
Send automated SMS notification to recipient (Fresh Foods Pte Ltd) about delay.
Missing POD
Job marked complete but POD photo is missing/unclear.
Request driver to retake photo before leaving location.
Customer Not Available
Delivery attempted at Funan Mall but recipient is uncontactable.
Instruct driver to wait 5 more mins, then mark as failed delivery and proceed to next stop.